Program Implementation Manager

Job overview

Ohpen is seeking an experienced Program Implementation Manager to lead complex, multi-workstream transformation and implementation programmes involving internal teams and external delivery organisations.

The successful candidate will have end-to-end accountability for programme delivery, financial performance and business outcomes.

This is a senior programme leadership opportunity requiring someone who can manage complex delivery environments, coordinate multiple stakeholders, maintain strong governance and ensure programmes remain aligned with strategic business objectives.

The role will involve working closely with Ohpen's delivery leadership, executive team, technology specialists and external partners to ensure successful implementation from initial planning through go-live and transition into business-as-usual operations.

Key responsibilities

Programme delivery

1. Own and lead the complete programme implementation lifecycle, from planning through go-live and operational transition.
2. Develop and maintain comprehensive programme plans, milestone schedules and critical-path analysis.
3. Coordinate delivery across Ohpen teams and third-party organisations.
4. Manage dependencies between workstreams and resolve delivery obstacles.
5. Ensure programme objectives remain aligned with business priorities.
6. Manage programme scope and formal change-control processes.

Risk and assurance

1. Establish and maintain the programme risk management framework.
2. Manage risk registers, assumptions, issues and dependencies (RAID).
3. Develop mitigation strategies and escalation procedures.
4. Maintain programme quality gates and milestone reviews.
5. Ensure delivery meets agreed governance and assurance standards.

Financial and resource management

1. Own programme budgets and monitor expenditure against forecasts.
2. Manage resource planning and resolve capacity conflicts.
3. Maintain business case integrity.
4. Support benefits-realisation planning and performance tracking.

Reporting and stakeholder management

1. Prepare programme progress reports for the Delivery Director and executive team.
2. Communicate programme status, risks and recommendations.
3. Act as the primary contact for senior stakeholders, sponsors and business leaders.
4. Manage external delivery partners and hold vendors accountable for agreed commitments.
5. Lead escalations and coordinate solutions across organisational boundaries.

Required qualifications and experience

• Proven experience delivering major transformation or implementation programmes.
• Experience in Dutch financial services, preferably banking or mortgage transformation.
• Strong programme management and multi-workstream delivery experience.
• Experience managing programme budgets and financial performance.
• Strong resource planning and delivery coordination capabilities.
• Experience managing third-party delivery partners.
• Experience with formal change-control processes.
• Ability to prepare and present programme updates to senior executives and steering committees.
• Fluency in both Dutch and English is an essential requirement.

Desirable qualifications

• Technology implementation experience within Dutch financial services.
• Experience working with Agile and Waterfall methodologies.
• Multi-vendor programme and systems integration experience.
• Benefits-realisation and business case management experience.

Employee benefits and advantages

Ohpen describes its employee benefits across four main areas:

Health and wellbeing

• Access to professional support.
• Fitness benefits and wellbeing activities.
• Support for physical and mental health.

Financial wellbeing

• Competitive compensation.
• Pension and savings arrangements.
• Location-dependent reward programmes.

Learning and development

• Training and professional development.
• Conference attendance.
• Professional certifications.
• Learning opportunities with experienced specialists.

Work flexibility

• Hybrid working arrangements.
• Office and remote working flexibility.
• Location-dependent additional benefits.